🚚 How Does Delivery Work?

We deliver our products directly to your home address or to a pickup point, using the services of UPS. All parcels are delivered against signature to ensure secure receipt.

Our average processing time is 5 to 12 business days (excluding weekends and public holidays) for Ireland and mainland Europe, and 7 to 15 business days for international orders.

Express 48H Delivery

Products marked “EXPRESS 48H” can be delivered within 2 business days. These items are already in our facilities, having successfully passed our authentication checks. Orders placed before 5:00 PM are shipped the same day; those placed after 5:00 PM are shipped the following business day.

📦 Order Processing & Tracking

Each product ordered on Newtreats is carefully selected from our network of verified European suppliers based on your purchase. If your order contains multiple items, they may be shipped separately depending on their arrival at our facility, ensuring faster delivery to you.

After placing your order, you will receive an order confirmation email with your order number. If the product is not in stock in Dublin, our sourcing team will locate it from our partner network across Europe. Once found, the product is sent to our quality control center, authenticated, and verified by our team. After authentication, it is re-packed in its original packaging and shipped to you.

You will then receive a shipping confirmation email containing your tracking number. Delivery typically occurs within 2 business days after dispatch.

🏠 Missed Delivery

If you are not available during delivery, our carriers (Chronopost, La Poste, or UPS) will offer you several options:

• Schedule a new delivery date,
• Authorize delivery to a trusted neighbor, or
• Collect your parcel from a nearby pickup point.

For pickup deliveries, parcels remain available for:

• 7 days at Chronopost pickup points,
• 10 days at UPS Access Points.

🌍 Delivery Areas

We currently deliver to Ireland, mainland Europe, and selected international destinations. Our delivery coverage includes:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

❓ Haven’t Received Your Tracking Number?

If you have not yet received your tracking number from Chronopost, La Poste, or UPS, this means your order is currently in transit to our facility or under authentication review. You will automatically receive a tracking email once your parcel has been handed over to the carrier.

Our standard processing time is 5 to 12 business days (for Ireland and mainland Europe, excluding weekends and holidays). In rare cases, delays may occur due to logistics, product availability, or transport conditions. If this happens, please don’t hesitate to contact us by email or WhatsApp at +33 651 340 621 for assistance.

For faster support, please have your 5-digit order number (preceded by “#”) ready — you can find it in your order confirmation email.