Shipping Policy
π¦ Order Processing
We process all orders within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email.
Once your order is shipped, you will automatically receive a tracking number by email.
Please note that processing times may vary depending on product availability (in-stock or made-to-order).
π Delivery Times
Estimated delivery times from the dispatch date:
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France: 1β2 business days via Colissimo
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Europe: 2β4 business days via UPS
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United Kingdom: 2β3 business days via UPS
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Rest of the world: 4β7 business days via UPS
Delivery times are estimates and may vary due to customs procedures or carrier delays.
πΈ Shipping Costs
Shipping costs are calculated at checkout and depend on the delivery destination, package weight, and selected carrier.
Free delivery may apply for qualifying orders (eg, above β¬200).
π Carriers
Our main carriers include UPS , and Colissimo .
Each shipment is tracked and insured until delivery.
β οΈ Responsibility
Once a parcel has been handed over to the carrier, NEWTREATS LTD is no longer responsible for delays or damages caused during transport.
Customers are required to inspect their parcel upon delivery and report any damage or missing items directly to the carrier within 48 hours.
π¬ Incorrect Addresses or Missed Deliveries
If a parcel is returned to us due to an incorrect address or unclaimed delivery, the customer will be responsible for additional reshipping fees .
βοΈ International Deliveries
Customs duties and taxes (if applicable) are the customer's responsibility .
NEWTREATS LTD is not liable for delays caused by customs clearance.
For any delivery-related questions, please contact our support team:
π§ contact@newtreats-store.com